Customer Service Rep

  • Full Time
  • Richmond, Virginia
  • No. of Vacancies: 1
  • Experience: 1 - 3 Year
  • Posted 1 week ago

At firstSTREET, our mission is to help create active, dynamic lives for seniors. Much of our success in serving our customers comes from creating proprietary products that keep seniors mobile and connected to others.   From mobility and comfort to communication and many other essential categories, our products deliver an enhanced quality of life. We are hiring an experienced Customer Service Representative to help us continue to grow. FirstSTREET Inc  is an excellent place to grow your career!

Role Objectives:

  • A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

What Can You Expect?

·       A hybrid work schedule (3 days in the office, 2 from home)

·       Paid training

·       401K with employer match

·       Full Benefits (medical, dental, and vision)

·       Full Time, (Base  + Commission )

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