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Sales Call Center
Our highly trained sales
staff works 24 hours a day , 365 days per year, handling
thousands of calls daily, focusing on product knowledge,
sales skills, and add-on sales opportunities. All
representatives undergo extensive initial training so that
they can handle anything from a simple order to a call that
involves in-depth product knowledge and soft sales skills.
Additionally, focus is placed on continuing training as new
products and services are brought to firstSTREET. The end
result is a sales-per-employee ratio that doubles the
industry standard.
We also have an outbound
sales group that concentrates on courtesy call backs, follow
up sales and marketing surveys. With the ability to e-mail
and call back customers that have done business with us over
the last 18 months, this gives us a distinct advantage in
reaching our senior customers with other ideas and products. |
